Overview

Learn about disputes, how they work, and what you can do to prevent them.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their .

To process a chargeback, the issuer creates a formal dispute on the , which immediately reverses the payment. This pulls the money for the payment—as well as one or more network dispute fees—from Onerway. After that, Onerway debits your balance for the payment amount and dispute fee.

To help you respond effectively to each dispute, Onerway guides you through the process in the Merchant Portal. Here, you can provide the appropriate text and images for the dispute reason and submit your counterargument. If you need help with a dispute, contact support.

Handle disputes

Detailed guides on dispute handling are being prepared, including how to respond to disputes, card network categories, and reason codes. Contact support if you need help.

Analyze disputes

Detailed guides on dispute analysis are being prepared, including measuring disputes and card network monitoring programs.

Automate dispute management

Detailed guides on automated dispute management are being prepared, including preventing disputes with Verifi and Ethoca, and automating dispute processes.

SCA Readiness

Learn how the Strong Customer Authentication regulation affects your business and how to update your integration to support it.

Verification checks

Learn how to use card verification checks to help prevent disputes and fraud.